Terms and Conditions

 

  

TERMS AND CONDITIONS

BACKGROUND:

This agreement applies as between you, the User of this Website and Tropical Britain Limited, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

 

1.       Definitions and Interpretation

In this Agreement the following terms shall have the following meanings: 

 

“Account”

means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

“Carrier”

means any third party responsible for transporting purchased Goods from our Premises to customers;

“Content”

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Goods”

means any products that Tropical Britain Limited advertises and  / or makes available for sale through this Website;

“Tropical Britain Limited”

means Tropical Britain Limited whose Registered Office is 78 The Green, Twickenham, Middlesex, TW2 5AG; Tropical Britain Limited is registered in England and Wales; Company Registration No: 7790081. 

“Service”

means collectively any online facilities, tools, services or information that Tropical Britain Limited makes available through the Website either now or in the future;

“Payment Information”

means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Purchase Information”

means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

“Premises”

means our place(s) of business located at either our Registered Office at 78 The Green, Twickenham, Middlesex, TW2 5AG or our nursery at Tropical Britain Ltd, Charwoods Nurseries, 33 The Avenue, New Haw, Addlestone, Surrey, KT15 3RL. We are an online nursery and our premises are not open to the public. 

“System”

means any online communications infrastructure that Tropical Britain Limited makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User/Users”

means any third party that accesses the Website and is not employed by Tropical Britain Limited and acting in the course of their employment; and

“Website”

means the website that you are currently using;  www.tropicalbritain.co.uk and any sub-domains or alternative extensions of this site unless expressly excluded by their own terms and conditions.

2.        Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult.  Payment Information must be provided by or with the permission of an Adult.

3.        Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business..

4.       International Customers

Outside of the UK, Goods may be ordered from the EU ONLY We do not supply countries outside of the EU. Although there is unrestricted movement of Goods within the EU, please be aware that Tropical Britain Limited is not responsible for import duties, taxes or any other charges that are levied now or in the future and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further clarification and details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Tropical Britain Limited cannot guarantee that the packaging of your Goods will be free of signs of tampering.

5.        Intellectual Property

5.1          Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Tropical Britain Limited, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws. Any violation whatsoever of our Intellectual Copyright will be pursued in a Court of Law without prior warning.

5.2          Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Tropical Britain Limited.

6.       Third Party Intellectual Property

6.1          Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

6.2          Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

7.      Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply. Any distortion of Fair Use whatsoever will be deemed illegal and, pursuant to Clause 5 above, will be pursued in a Court of Law without prior warning.

8.      Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Tropical Britain Limited or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

9.      Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.tropicalbritain.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Tropical Britain Limited. To find out more please contact us by email using the contact form on the website.

10.      Use of Communications Facilities

10.1       When using the enquiry form, forum, reviews or any other System on the Website you should do so in accordance with the following rules:

10.1.1   You must not use obscene or vulgar language;

10.1.2   You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

10.1.3   You must not submit Content that is intended to promote or incite violence;

10.1.4   It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;

10.1.5   The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

10.1.6   You must not impersonate other people, particularly employees and representatives of Tropical Britain Limited or our affiliates; and

10.1.7   You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

10.2       You acknowledge that Tropical Britain Limited reserves the right to monitor any and all communications made to us or using our System.

10.3       You acknowledge that Tropical Britain Limited may retain copies of any and all communications made to us or using our System.

10.4       You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information.  Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

11.      Accounts

11.1       In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

11.1.1   all information you submit is accurate and truthful;

11.1.2   you have permission to submit Payment Information where permission may be required; and

11.1.3   you will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

11.2       It is recommended that you do not share your Account details, particularly your username and password. Tropical Britain Limited accepts no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

11.3       If you have reason to believe that your Account details have been obtained by another without consent, you should contact Tropical Britain Limited immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Tropical Britain Limited accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

11.4       When choosing your username you are required to adhere to the terms set out above in Clause 10.  Any failure to do so could result in the suspension and/or deletion of your Account.

12.      Termination and Cancellation

12.1       Either Tropical Britain Limited or you may terminate your Account. If Tropical Britain Limited terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

12.2       If Tropical Britain Limited terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

12.3       Tropical Britain Limited reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

12.4       If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

12.5       If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

13.      Goods, Pricing and Availability

13.1       Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Tropical Britain Limited correspond to the actual plant species or cultivar, Tropical Britain Limited is not responsible for any variations from these descriptions or images. Account Users should be aware that we illustrate our Goods with several images and sizes, ages and general characteristics of these may differ from the Goods despatched. A picture on our website in no way represents the actual plant or size of plant despatched to the customer and all goods are sold based upon this understanding. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.  Please refer to Clause 15.1 for incorrect Goods.

13.2       Where appropriate, you may be required to select the required size, colour and colour of the Goods that you are purchasing.

13.3       Tropical Britain Limited does not represent or warrant that such Goods will be available.  Stock indications may not take into account sales that have taken place during your visit to the web site.

13.4       All pricing information on the Website is correct at the time of going online. Tropical Britain Limited reserves the right to change prices and alter or remove any special offers from time to time and as necessary. 

 13.5       In the event that prices are changed during the period between an order being placed for Goods and Tropical Britain processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

14.      Delivery

14.1       Tropical Britain Limited will notify you by way of email when your goods are to be dispatched to you.  The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

14.2       If Tropical Britain Limited receives no communication from you, within 14 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

15.      Cancellation and Returns Policy

Cancellations may be made at any point until the goods have been shipped. To make a cancellation simply contact us by email using the contact form on the website or by emailing us using our email address which is info at tropicalbritain.co.uk - (presented in this way to prevent spambots). 

Tropical Britain Limited aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

15.1       If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 14 days to arrange collection and return. Tropical Britain Limited is not responsible for paying shipment costs on replacement goods. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

15.2       If any Goods you have purchased have faults when they are delivered to you, you should contact Tropical Britain Limited within 14 days to arrange return. Tropical Britain Limited is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

15.3       If Goods are damaged in transit and the damage is apparent on delivery, you should report such damage to Tropical Britain Limited within 14 days and arrange return. Tropical Britain Limited is not responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

15.4       You have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 14 working days after the Goods have been delivered.  If you change your mind about the goods within this period, please return them to Tropical Britain Limited within 14 working days of receipt.  You are responsible for paying shipment costs if Goods are returned for this reason.

15.5       If you wish to return Goods to Tropical Britain Limited for any of the above reasons, please contact us using the details on our Contact Us Page to make the appropriate arrangements.

15.6       As previously stated in the above clauses, Tropical Britain Limited is not responsible for return Delivery costs irrespective whether or not original Delivery costs were met by Tropical Britain Limited under one of its discount policies, for example but not limited to, if Tropical Britain Limited met the original Delivery costs after a threshold level of spend was achieved.

15.7       Tropical Britain Limited reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

15.7.1   Any use or enjoyment that you may have already had out of the Goods;

15.7.2   Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

15.7.3   Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

16.     Privacy

Use of the Website is also governed by our Privacy Policy which is incorporated into these Terms and Conditions by this reference. The full functionality of this website requires the integral setting of cookies and in accordance with EU Directive of 26th May 2011, the continued use of this website indicates consent to the use of those cookies or if preferred, the disabling of cookies as outlined in our Privacy Policy.

17.      Disclaimers

17.1       Tropical Britain Limited makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

17.2       No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

17.3       No part of this Website is intended to constitute a contractual offer capable of acceptance.

17.4       Whilst Tropical Britain Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

18.      Changes to the Service and these Terms and Conditions

Tropical Britain Limited reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Tropical Britain Limited is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

19.      Availability of the Website

19.1       The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

19.2       Tropical Britain Limited accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20.      Limitation of Liability

20.1       To the maximum extent permitted by law, Tropical Britain Limited accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

20.2       Nothing in these Terms and Conditions excludes or restricts Tropical Britain Limited’s liability for death or personal injury resulting from any negligence or fraud on the part of Tropical Britain Limited.

20.3       Nothing in these Terms and Conditions  excludes or restricts Tropical Britain Limited’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

20.4       Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

21.      No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22.      Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23.     Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and Tropical Britain Limited.

24.     Contact and Communications

24.1       All notices / communications shall be given to us either by post to our Premises or by email using the email Contact form on our website or by email at our email address which is info at tropicalbritain.co.uk - (presented in this way to prevent spambots). Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday. We may also be contacted by telephone on +44(0)20 8894 3099. 

24.2       Tropical Britain Limited may from time to time send you information about our products and/or services.  If you do not wish to receive such information, please enter Unsubscribe by return email or click on the Unsubscribe link in your Account

25.     Law and Jurisdiction

These Terms and Conditions and the relationship between you and Tropical Britain Limited shall be governed by and construed in accordance with the Law of England and Wales and Tropical Britain Limited and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

 

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